Returns & Refunds Policy

At Produce™ we want you to be happy with your purchase. If something isn't right, we'll do our best to make it right.

Change of Mind

We understand that sometimes you may change your mind.

We accept returns for change of mind within 14 days of receiving your order, provided that:

• the item is unworn, unused and unwashed
• all original tags are attached
• the item is returned in its original condition and packaging
• proof of purchase is provided

Once your return has been received and inspected, we will issue either:

• a refund to your original payment method, or
• a store credit (where applicable).

Unless the item is faulty or supplied in error, customers are responsible for return shipping costs.

Items That Cannot Be Returned

For hygiene and quality reasons, we cannot accept change-of-mind returns on:

• items that have been worn, washed or damaged after delivery
• garments without original tags
• gift cards
• final sale or clearance items (unless they are faulty)
• custom-made or personalised products (unless they are faulty or do not match the agreed specifications)

Faulty or Incorrect Items

If your order arrives faulty, damaged, or you receive the wrong item, please contact us as soon as possible at davie@produce-creative.com with:

• your order number
• a description of the issue
• clear photos showing the fault or incorrect item

Under the Consumer Guarantees Act 1993, if a product has a fault that does not meet the guarantees of acceptable quality, fitness for purpose, or matches its description, you are entitled to an appropriate remedy.

Depending on the nature of the fault, this may include:

• repair
• replacement
• refund

Where the fault is minor, we may choose to repair, replace or refund the item. Where the fault is substantial, you may choose a refund or replacement in accordance with your rights under New Zealand law.

Exchanges

If you need a different size or colour, please contact us first. Exchanges are subject to stock availability.

If your preferred item is unavailable, we will offer a refund or store credit.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If the return is due to a manufacturing fault, damaged item or an error on our part, Produce™ will cover reasonable return shipping costs.

We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost in transit.

How to Start a Return

To request a return, please email:

davie@produce-creative.com

Include:

• your order number
• your name
• the item(s) you wish to return
• the reason for the return

We'll provide you with the next steps and return instructions.

Refund Processing

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the transaction after we have issued the refund.